Experience
Senior UX Content Designer & Product Content Lead
Fingercheck
2022 – 2026
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Led end-to-end content design for a SaaS HR and payroll platform, leading full product content redesign
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Established platform-wide voice, tone, terminology, accessibility standards, and scalable content systems
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Conducted user research and behavioral analysis (Quantum, Google Analytics, UserBit) to drive data-informed content decisions
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Launched UX content for major releases, increasing engagement and reducing support volume
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Led KB content for 10K+ clients, contributing to 40% reduction in live chat
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Mentored cross-content designers and delivered a company ROI report for junior-functional impact
Coordinator & Curriculum Developer / Trainer
University of Central Florida
2019 – 2021
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Designed and launched fully online ESL programs for UCF's Global Voices English Program
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Developed a custom academic program in partnership with the Japan Tourism Agency
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Produced 80+ video tutorials for asynchronous learning
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Created instructional content and class training for online delivery
Adult Education and Language Developer / Trainer & Instructor
Indian River State College
2016 – 2019
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Directed high-scope ESL and Adult Basic programs serving adult humans
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Supervised 20+ instructors and staff across multiple sites
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Led curriculum development, faculty training, and grant-funded initiatives
Education
M.Ed., TESOL & Social Foundations of Education
Florida Atlantic University
B.A., English & Creative Writing
Florida State University
Certifications & Training
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UX Design Certification – Designlab
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Product Analytics Certification – Pendo.io
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AI for Product Management – Pendo.io